Grow with us

Key Responsibilities:

• Lead the transition process from the current ad-hoc project management approach to a structured and scalable project framework.
• Establish standardized project management processes and protocols, ensuring consistency across all software maintenance projects.
• Empower project teams to take ownership of project tasks and decisions, fostering a collaborative and accountable project environment.
• Drive the integration of our business culture into project practices, emphasizing service orientation and customer-centricity.
• Provide technical oversight. Initially, provide hands-on technical support as needed, gradually transitioning to a more strategic oversight role as the project practice matures.
• Proactively identify and address project challenges, leveraging creative problem-solving skills to drive effective solutions.
• Demonstrate a willingness to learn and grow within the organization, actively participating in leadership development programs and assimilating company culture and practices.
• Collaboration with organizational leaders will be essential for implementing systems to support project development and execution.

Skills and Qualifications:

• Strong problem-solving abilities and a knack for understanding conceptual ideas with creative aspects.
• Demonstrated ability to execute project deliverables through empowerment of team members.
• Curiosity and eagerness to learn and grow, with a willingness to adopt the company’s business approach and cultural values.
• Service-oriented mindset, committed to resolving issues efficiently and keeping customer satisfaction a top priority.

Key Responsibilities:

• Develop and implement comprehensive testing strategies and plans in alignment with SDLC guidelines and IEEE standards.
• Coordinate testing activities across multiple project phases, including unit testing, integration testing, system testing, and user acceptance testing.
• Oversee the quality assurance process, conducting thorough reviews of software requirements, design documents, and test cases to ensure accuracy, completeness, and compliance with SDLC and IEEE standards.
• Lead the execution of testing activities, including test case creation, test execution, defect tracking, and resolution. Collaborate closely with development teams to ensure timely identification and resolution of software defects.
• Establish and maintain robust documentation practices, including requirements documents, design specifications, test plans, and test reports. Ensure documentation is accurate, up-to-date, and accessible to project stakeholders.
• Continuously evaluate and enhance testing and documentation processes to improve efficiency, effectiveness, and adherence to industry standards. Implement best practices and tools to streamline testing and documentation workflows.
• Facilitate communication and collaboration among cross-functional teams, including developers, business analysts, project managers, and stakeholders. Provide regular updates on testing progress, issues, and risks to project leadership.
• Position will oversee and provide mentorship and guidance to one Technical Writer

Required Skills and Qualifications:

Bachelor’s degree in Computer Science, Electrical Engineering, or related field.

Strong understanding of SDLC methodologies and IEEE standards for software testing and documentation – Strongly Preferred

Proven experience in leading testing efforts for complex software projects, including test planning, execution, and reporting.

Proficiency in test management and documentation tools (e.g., Microsoft Office Suite, Confluence).

Excellent analytical and problem-solving skills, with a keen attention to detail.

Effective communication and collaboration skills, with the ability to work closely with diverse teams and stakeholders.

Demonstrated ability to thrive in a fast-paced, deadline-driven environment.

Duties

Direct contact with clients and insurance representatives, paper/digital file maintenance, data entry, ordering and reviewing medical records, summarizing medical records, claim intakes, case preparation, drafting correspondence, and e-filing with various courts.

Duties

• Answer Phones
• Invoice Management
  • Receive and log invoices.
  • Distribute for approval and coding.
  • Record invoices in BuilderTrend, QuickBooks, and the Invoice Log.
• Pay Bills
  • Run Unpaid Bills Report from QB and once invoices to be paid are selected, create, and distribute checks.
• Receivables
  • Create Invoices in Excel and send to client.
  • Receive and post payments in QuickBooks, BuilderTrend, and various other Excel spreadsheets.
  • Prepare deposits.
• Payroll
  • Collect time sheets and enter for weekly payroll.
  • Prepare and pay payroll taxes.
•  Communicate with the accountants as necessary.
• Balance the bank statement.
• Enter credit card receipts and balance credit card statement.
• Prepare various reports from QuickBooks, Excel, and BuilderTrends
• Track and maintain Certificates of Insurance for subcontractors.
• Prepare new client folders and set up in BuilderTrend and QuickBooks.
  • Create Purchase Orders, Change Orders, and Allowances for new jobs.
• Order office supplies.

Responsibilities

• Answer inbound calls from agents and insureds.
• Have a firm understanding of company’s policy language, coverage offerings and acceptability, and guidelines to best answer questions and concerns from our agent partners and insureds.
• Our agent partners process endorsement changes/cancelations/etc., so calls from insured’s looking to make changes are referred to the agent.
• Assist in walking agents through processing changes in the system as needed.
• Quote review.
• Fully review quotes (upon request from agent, prior to binding) to verify the quote is rated and entered accurately.
• Give guidance and process corrections where/when applicable.
• Review daily ‘tasks’ for correctness and make changes where applicable.

Tasks include, but are not limited to:

• Endorsement Review
• Driver adds/deletions, vehicle adds/deletions, coverage changes, etc.
• Cancelations
• Review cancelation requests to make sure they are handled in a timely manner and compliant with state and federal guidelines.
• Messages and emails
• Agents can contact us through messages on specific policies or sending an email directly. These forms of communication also need to be handled in a timely manner.
• Document Review
• Review documentation provided by agents/insureds to verify acceptability as they pertain to discounts and other items.

Responsiblities

• Practices effective sales efforts resulting in a steady increase of new business.
• Wins profitable new accounts that are professional, courteous and long-term.
• Communicates effectively between the agency, clients and referral sources. Treats prospects and referral sources with respect and instills confidence in our abilities and service.
• Actively listens and seeks to understand potential clients’ needs and explains how the agency can meet those needs.
• Researches and qualifies prospects and creates lists of qualified leads within the agency CRM. Review and evaluate RFP opportunities.
• Uses agency CRM to maintain detailed digital files documenting all contacts with each prospect including mailings, calls, appointments, and correspondence; records all research, reports, sales information or other materials used or created for use in selling the agency to each prospect.
• Keeps timely contact with prospects through regular emails, mailings, phone calls, and appointments.
• Coordinates with the Agency President to schedule prospecting emails/newsletters, search marketing ads and other online tactics.
• Actively involved with the development of new business presentations in conjunction with agency staff. Maintains an archive of all past new business presentations and RFPs.
• Keeps thorough records on all prospects so others can handle new business development responsibilities during the developer’s absence.
• Maintains a new business prospect database including primary, secondary and general target prospects; records product/market information about each prospect; and regularly updates all contact information.
• Follows up on all prospect meetings with thanks you note, letters/agency literature.
• In preparation for future growth, creates, refines, and documents the entire sales system in a manner that will easily allow training of another new business developer. Including a sales playbook, scripting of sales calls/meetings, proper attire, software requirements, presentation strategies, etc.
• Looks for new business leads by building contacts with selected industry trade organizations, business and civic groups; productive networking, maintains Prospect Profiles for agency marketing president’s review and approval for adding to prospect list; adds to prospect list with approved leads gained from business contacts, networking, etc.
• Creates a network of referral partners and trusted advisors.
• In conjunction with the agency president, research and constructs reports on selected prospects/industries/products for use as “intelligent marketing tools” in sales efforts with prospects.
• Represents agency in the community through business/civic organizations.
• Inventories and manages all materials needed to continue the new business effort uninterrupted, including presentations, sales sheets, case studies, etc.
• Meets with the agency account service team and agency president, to keep them informed of new business opportunities gained from new business efforts; transfers prospect contact to president/account service team when agency is ready to “go in.”
• Adds input to marketing plans/proposals when prospect is elevated to account status; shares all available research and industry information for this purpose.

Qualifications

• B.S. in Computer Science and a minimum of 2 years of experience as a programmer/developer and software engineer.
• Experience working in a team and translating requirements into engineering specification.
• Experience developing from the user’s perspective.
• An ability to model on SEI Level 3 or higher and/or experience working at an organization that does so.
• Familiarity with CMMI and the Software Engineering Notebook.
• A solid background in C# (Microsoft Visual Studio), C++ programming, PHP and Python.
• Oracle (12c) application development experience (PL/SQL).
• Experience with Linux or Unix operating system and Windows.
• Experience working with embedded mobile devices such as Windows Mobile.
• Web-based development such as HTML, JavaScript, jQuery, CSS.
• Demonstrate strong design capability.
• Work and collaborate within a team.
• Real-time software design and development experience
• Ability to track development work through testing, configuration control and release.

Additional Skills

• VMware, vSphere, Microsoft Hyper V
• Setup and configuration of multi-drive storage arrays and pools with hot spares. Including SAN, NAS, DAS storage
• Network Security Policy and Configuration Development
• SSL Certificates – Creation, Renewal, Installation

Responsibilities

• Contact and meet with assigned clients as part of a systematic process to discuss goals and changes in life circumstances and use findings to drive financial and investment recommendations.
• Identify new assets within existing book of business as well as new opportunities.
• Develop and present investment advice appropriate to individual client situations and in line with the firm’s policies and practices.
• Become a primary contact for clients’ financial questions, operational requests and trading.
• Prepare client reports and financial plans for new and existing clients.
• Review client investments to ensure proper allocation and administer trading and re-balancing strategies as needed.
• Handle para-planning tasks including data analysis, client reports, and financial plans for new and existing clients.
• Advise clients on financial issues other than investments which may include home purchases, mortgages, life insurance, disability insurance, college planning, tax planning, estate planning, retirement…etc.
• Contribute to managing existing client portfolios regarding account changes, investment transactions, scheduling, reports, and other account administration.
• Utilize firm’s various applications to obtain account information and execute service requests.
• Bring complex problems or concerns to Partners.
• Work with team to onboard clients of a newly acquired firm.
• Help set up and document processes and procedures for the firm.
• Present 401k plan participant group education sessions.
• Utilize CRM to maintain business relationships and sales pipeline.
• Participate in MFG Task Groups or Project Teams as directed.
• Attend compliance and continuing education training sessions as required by regulatory agencies and MFG and meet compliance standards in all tasks and projects.
• Comply with company policies, procedures and regulations.

Requirements

• Excellent verbal and written communication skills and conflict resolution abilities.
• Proficient in the Microsoft Office Suite of products including strong Excel skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment related laws and regulations.
• At least three years of Human Resource experience required.
• Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.

Responsibilties

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
• Support relating to issues relating to technical issues involving Microsoft’s core business applications, as well as virtual environment built on Citrix, Microsoft, and VMware.
• System documentation to include system reviews, audits and customer alignment.
• Maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
• Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
• Participate in creating and maintaining corporate best practices.
• Administrative documentation to include accurate time and work detail recording.
• Document internal processes and procedures related to duties and responsibilities
• Escalate service or project issues that cannot be completed within agreed service levels.
• Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
• Improve customer service, perception, and satisfaction.
• Primary contact for T1/T2 service technicians/engineers – mentoring, escalation and direction (ability to provide “how to do tasks”)
• Be the point of escalation.
• Work closely with management team
• Works with network admins and backup team lead OR other service delivery areas to develop standards for all customers.
• Train and coach others on Team as it pertains to best practice, DPS tools and methodology
• Works hand in hand with Manager to achieve the goals of the entire team.
• Provide direction and input as it relates to daily/weekly/monthly huddles and meetings with the team.
• Identify area of weakness amongst the team, work with Manager to remediate and/or coach and mentor team members as appropriate.
• Work with Manager as it relates to improvement areas, processes to the overall success of Service Delivery.
• Ability to work with other service delivery areas and Client Strategy Advisor
• Provide escalation on off business hours or may be requested to assist with weekend coverage.
• Duties that may be required that are not clearly defined for overall success of DP Solutions, our clients and our work environment.
• Perform related duties as assigned by supervisor.
• Maintain compliance with all company policies and procedures.

Key Skills

• Skills to diagnose and effectively troubleshoot technical issues
• Proficiency with information technology regarding both hardware and software, and in-depth knowledge of Microsoft server and desktop operating systems
• Ability to support virtualization services of VMware and Microsoft Hyper-V
• Ability to support the Azure and AWS Cloud Platforms.
• Self-motivated with the ability to multi-task and adapt quickly to change
• Ability to work in a team and communicate effectively.
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Understanding of processes within ConnectWise
• Ability to utilize the Microsoft Office Suite, especially Visio and Word, to create clear and concise documentation.

Duties

• Developing and maintaining a trusted advisor relationship with key accounts and client executives and liaising between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to the client needs.
• Ensuring timely and successful delivery of solutions according to client needs and objectives.
• Organizing and developing benchmarks to show value of service to clients.
• Conducting monthly check-in calls with all clients.
• Preparing for and attending quarterly business review with meetings with clients.
• Ensuring that we are meeting our customer’s expectations by routinely soliciting feedback and then following up on issues until the customer’s needs have been met.

Qualifications

• BA/BS degree or equivalent
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence effectively at all levels of the organization
• Ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Self-motivated with the ability to work in a fast-paced environment.
• Familiarity with ConnectWise CRM tool (preferred)

Responsibilities

• Prepare and post journal entries
• Analyze general ledger to determine accuracy and completeness of postings
• Identify variances between actual and budget
• Prepare month-end reconciliations and journal entries
• Complete bank reconciliations
• Maintain fixed asset and depreciation schedules
• Research reconciling items and communicate with appropriate personnel the steps necessary to clear reconciliations
• Perform detailed research and projects as needed
• Ability to prepare and analyze financial statements for management use
• Support all day-to-day accounting functions
• Perform backup support to accounts payable
• Assist with preparing and assembling workpapers and information for external auditors for annual audit and tax preparation
• Compile annual reports, license renewals, unclaimed property, personal property and other regulatory filings
• Other general accounting duties as assigned

Qualifications

• Bachelor’s degree in Accounting or related fields
• Proficient in Microsoft Office with intermediate level skills in Excel to perform analysis using pivot and lookup tables
• Experience with Great Plains is desired
• Knowledge of Statutory Accounting and basic insurance knowledge a plus
• Strong communication skills
• Attention to detail and ability to multi-task.
• Self-directed, critical thinker able to work independently.

Additional Information

This position is a hybrid position with future work from home opportunities.  It is expected that training will be conducted in person at the home office.

Duties and Responsibilities

• Provide outstanding customer service to our customers.
• Complete virtual estimates utilizing customer & vendor provided photos.
• Complete in person field inspection of personal & commercial vehicles, motorcycles, fixed property and write repair estimates.
• Make total loss determinations and complete evaluations, if necessary.
• Negotiate supplements with body shops in a timely manner.
• Review policy to verify coverage and limits.
• Review facts of loss to determine liability.
• Make payment determinations.
• Document files according to company standards.

Qualifications

• Excellent communication and customer service skills.
• The ability to multitask and to manage time.
• A strong attention to detail.
• Auto damage estimating experience including working experience in CCC One appraisal software.
• Claims file handling experience.
• The ability to work independently but follow company guidelines.
• Being bilingual is a plus.

Qualifications

Attention to detail and ability to multi-task. Excellent communication, organizational and customer service skills. Patience and listening skills – leading to problem solving. Flexibility to work 8:30-5PM.

Qualifications

• Experience adjusting automobile accident claims.
• Attention to detail and ability to multi-task.
• Excellent communication, organizational and customer service skills.
• A high degree of motivation and team orientation.
• Proficiency with property damage estimates.
• PC experience with knowledge of Word, Excel and Outlook.
• Bachelor’s Degree or equivalent industry experience

Qualifications

• Math skills required.
• Attention to detail and ability to multi-task.
• Excellent communication, organizational and customer service skills.
• Requires ability to learn and understand insurance program differences between several states and how to process requested policy changes.
• Patience and listening skills – leading to problem solving.
• Flexibility to work either an 8:30-5 or 9:30-6pm shift.
• Bachelor’s Degree or equivalent industry experience helpful but not required.