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Accounting and Operations Analyst
Show detailsSummary
This role is pivotal in ensuring the financial health and operational efficiency of the organization. The ideal candidate will possess strong accounting expertise, operational leadership skills, and a proactive approach to problem-solving in a fast-paced, technology-driven environment.
Responsibilities
Accounting & Financial Management
• Oversee all aspects of financial management, including budgeting, forecasting, accounts payable/receivable, and payroll.
• Prepare, analyze, and present accurate financial reports to senior management and stakeholders.
• Ensure compliance with tax regulations, financial policies, and reporting standards.
• Manage the subscription-based revenue models, ensuring accurate invoicing and revenue recognition.
• Administer sales commissions and oversee the management of referral agents to ensure timely and accurate payouts.
• Maintain oversight of office management tasks, including supplies inventory and maintenance coordination.
• Manage the accounting mailbox to ensure efficient communication and issue resolution.
• Conduct financial audits and identify areas for cost optimization and process improvements.Operational Leadership
• Oversee procurement processes, vendor management, and contract negotiations to ensure value for money.
• Monitor key performance indicators (KPIs) and implement strategies for continuous operational improvement.
• Identify and mitigate operational risks to maintain service excellence and business continuity.
• Participate in Business Process Management initiatives.Team Collaboration & Management
• Work closely with department heads to align financial and operational priorities.
• Drive process automation and system optimization initiatives to enhance efficiency and scalability.
• Cross-functional training with other Operations departments.Requirements
Education & Experience
• Bachelor’s degree in Accounting, Finance, Business Administration, or related field (CPA or CMA preferred).
• Minimum of 5 years of experience in accounting and operations management.
• Proven track record of managing subscription-based revenue models and understanding SaaS financial metrics.Skills
• Expertise in financial software and tools (e.g., QuickBooks, NetSuite, or similar ERP systems).
• Strong analytical skills with the ability to interpret financial data and drive decision-making.
• Exceptional organizational and time-management skills.
• Knowledge of IT service delivery processes and tools (e.g., PSA systems like ConnectWise or Autotask).
• Excellent communication and leadership abilities. -
Assistant Store Manager
1- 2 yearsShow detailsSummary
The Assistant Store Manager is an essential role in the Day-to-Day Business, the development of the client’s team and for the future of the organization.
Responsibilities
• Excellent Communication Skills with staff and members.
• Proven ability to Develop top performance.
• Ability to promote Company culture that encourages top performance and high morale.
• Ability to identify and address store and organizational operational opportunities.
• Able to lift up to 50lbs.
• Able to stand for a minimum of 8 hours.
• Ability to learn and teach Product Knowledge.
• Basic Knowledge of Computer Systems.
• High attention to detail.
• Ability to problem solve.
• Minimum of 2 years of retail experience.
• Full Time Position with Open availability. (Retail Hours) -
Business Development Representative
Entry LevelShow detailsBusiness Development Representative Description
This person will be responsible for generating new business opportunities for the company. This is an in-office role where you will be making a high volume of outbound calls daily, targeting businesses within our service area. Your primary focus will be identifying potential clients, qualifying leads, and setting appointments for the sales team to close deals. This is a “hunter” role, perfect for someone who is driven by results and excited to contribute to the growth of our business.
Responsibilities
- Proactively identify and target new business opportunities through outbound calls, emails, and other communication channels.
- Make a high volume of daily phone calls to decision-makers within target businesses.
- Qualify prospects by understanding their needs and pain points, positioning our services as the solution.
- Schedule meetings and appointments for the sales team with qualified leads.
- Work closely with the sales and marketing teams to execute lead generation campaigns and strategies.
- Maintain accurate records of prospecting activities, leads, and opportunities in CRM software.
- Meet or exceed monthly and quarterly targets for lead generation and appointments set.
- Stay up to date on our services, industry trends, and competitors to effectively communicate our value proposition.
- Collaborate with the team to refine messaging, scripts, and strategies to optimize outreach.
Requirements
Must-Have Requirements:
- Willingness and ability to work full-time in-office every day at our Baltimore location.
- Experience with outbound calling or strong comfort with high-volume phone outreach.
- Excellent verbal and written communication skills.
- Resilience and ability to handle rejection while staying motivated.
- Basic organizational skills and familiarity with CRM tools (or willingness to learn).
Other requirements:
- 1-2 years of sales, telemarketing, or outbound call experience (preferred but not required).
- Comfortable making a high volume of outbound calls daily (50+ calls per day).
- Driven, self-motivated, and results oriented.
- Experience using CRM software (HubSpot, Salesforce, etc.) is a plus.
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Paralegal – Personal Injury
1+ yearShow detailsSummary
Seeking a skilled legal assistant to support or personal injury and workers’ compensation practice. The position will work directly with attorney and paralegal. The successful candidate will be a highly organized, conscientious team player, with the highest of integrity.
Minimum one year of law office experience in Personal Injury as a legal assistant or paralegal required.
Applicant should have basic intermediate skills in MS Word and Excel, be detail oriented, a self-starter, take charge person.
Duties
Direct contact with clients and insurance representatives, paper/digital file maintenance, data entry, ordering and reviewing medical records, summarizing medical records, claim intakes, case preparation, drafting correspondence, and e-filing with various courts.
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HR Generalist
3+ yearsShow detailsSummary
This position will report to the Human Resources Manager and will assist in all aspects of the HR Department
- Talent acquisition using resume search and recruiters.
- Interviewing, hiring, and onboarding staff.
- Administering pay, benefits, 401(K), and leave.
- Ensuring company policies and practices are observed.
- Celebrating employee achievements and anniversaries.
Requirements
- Excellent verbal and written communication skills and conflict resolution abilities.
- Proficient in the Microsoft Office Suite of products including strong Excel skills.
- Ability to act with integrity, professionalism, and confidentiality.
- Thorough knowledge of employment related laws and regulations.
- At least three years of Human Resource experience required.
- Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.
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Technical Engineer
Show detailsSummary
The Technical Engineer is responsible for the technical services delivered to managed services customers. This individual will
have an in-depth knowledge of the customer with the desired goal of reducing the amount of support required for the client.
Customer satisfaction and low tickets per endpoint are primary objectives of the Technical Engineer accomplished through the
deployment and adherence to corporate best practicesResponsibilties
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
- Support relating to issues relating to technical issues involving Microsoft’s core business applications, as well as virtual environment built on Citrix, Microsoft, and VMware.
- System documentation to include system reviews, audits and customer alignment.
- Maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
- Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
- Participate in creating and maintaining corporate best practices.
- Administrative documentation to include accurate time and work detail recording.
- Document internal processes and procedures related to duties and responsibilities
- Escalate service or project issues that cannot be completed within agreed service levels.
- Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
- Improve customer service, perception, and satisfaction.
- Primary contact for T1/T2 service technicians/engineers – mentoring, escalation and direction (ability to provide “how to do tasks”)
- Be the point of escalation.
- Work closely with management team
- Works with network admins and backup team lead OR other service delivery areas to develop standards for all customers.
- Train and coach others on Team as it pertains to best practice, DPS tools and methodology
- Works hand in hand with Manager to achieve the goals of the entire team.
- Provide direction and input as it relates to daily/weekly/monthly huddles and meetings with the team.
- Identify area of weakness amongst the team, work with Manager to remediate and/or coach and mentor team members as appropriate.
- Work with Manager as it relates to improvement areas, processes to the overall success of Service Delivery.
- Ability to work with other service delivery areas and Client Strategy Advisor
- Provide escalation on off business hours or may be requested to assist with weekend coverage.
- Duties that may be required that are not clearly defined for overall success of DP Solutions, our clients and our work environment.
- Perform related duties as assigned by supervisor.
- Maintain compliance with all company policies and procedures.
Key Skills
- Skills to diagnose and effectively troubleshoot technical issues
- Proficiency with information technology regarding both hardware and software, and in-depth knowledge of Microsoft server and desktop operating systems
- Ability to support virtualization services of VMware and Microsoft Hyper-V
- Ability to support the Azure and AWS Cloud Platforms.
- Self-motivated with the ability to multi-task and adapt quickly to change
- Ability to work in a team and communicate effectively.
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- Understanding of processes within ConnectWise
- Ability to utilize the Microsoft Office Suite, especially Visio and Word, to create clear and concise documentation.
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Claims Assistant
Show detailsSummary
This position is responsible for supporting our auto damage adjusters and our policyholders. Each assistant will support several different claims per day with incoming calls, processing claims paperwork, scheduling activities for policy holders, processing incoming mail items for the claims you are supporting, in addition to other daily activities. We do this for all states we do business in and for all products – personal auto, motorcycle and commercial auto.
Qualifications
Attention to detail and ability to multi-task. Excellent communication, organizational and customer service skills. Patience and listening skills – leading to problem solving. Flexibility to work 8:30-5PM.
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Claims Adjuster
2 - 5 years of experienceShow detailsSummary
This inside position is responsible for conducting liability and coverage investigations, bodily injury and property damage evaluations, as well as successfully negotiating the settlement of first- and third-party injury and property damage claims.
Qualifications
- Experience adjusting automobile accident claims.
- Attention to detail and ability to multi-task.
- Excellent communication, organizational and customer service skills.
- A high degree of motivation and team orientation.
- Proficiency with property damage estimates.
- PC experience with knowledge of Word, Excel and Outlook.
- Bachelor’s Degree or equivalent industry experience
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Policy Services Representative
Show detailsSummary
This position is responsible for servicing our agent partners and our policyholders. Each representative service 60-100 incoming calls per day in addition to other daily activities. We assist with questions on policies, billing, coverages, cancellations as well as guidance to our agents on how to accurately quote a policy. We do this for all states we do business in and for all products – personal auto, motorcycle and commercial auto.
Qualifications
- Math skills required.
- Attention to detail and ability to multi-task.
- Excellent communication, organizational and customer service skills.
- Requires ability to learn and understand insurance program differences between several states and how to process requested policy changes.
- Patience and listening skills – leading to problem solving.
- Flexibility to work either an 8:30-5 or 9:30-6pm shift.
- Bachelor’s Degree or equivalent industry experience helpful but not required.