Grow with us

Responsibilities

Selling:

• Networks extensively for leads through business groups, commercial real estate brokers, A&D community, local community organizations and industry organizations.
• Cold calls potential clients in person or by telephone, or a combination of both.
• Qualifications lead to potential customers doing a thorough analysis to understand clients’ requirements for furniture products and services.
• Make persuasive presentations to customers on company’s products and services.
• Develops detailed and accurate quotes through own effort or in conjunction with company personnel (designers, project coordinators, etc.) and presents these to the customer in a timely manner.
• Ensures a responsible close of sale by obtaining signed sales orders, terms & conditions, client purchase orders and deposits as required.
• Stays involved throughout sale implementation to ensure that any problems or changes in scope are identified and resolved, and that both customer and company are 100% satisfied.
• Provides timely reports on sales forecasts and new leads as required.

Account Management:

• Is available, responsive and timely to customer inquiries, requests for information and/or quotations and problem resolution.
• Provides frequent and regular follow-up contact with customer regarding after-sales services and information, including customer satisfaction.
• Conducts a professional, cooperative interface with the customer and third-party consultants/subcontractors.
• Ensures the customer gets frequent and regular reports on order status and project progress.

Contract Furniture Expertise:

• Is knowledgeable of company’s product lines, product features, application, technical capabilities, specifications and resources.
• Participates in training programs sponsored by the company or the company’s designated furniture manufacturer.
• Has good understanding of contract furniture management at dealer level—account servicing, project management, order preparation, order management, factory interface, delivery & installation.
• Functions as customer advocate for internal order fulfillment.
• Has knowledge of office environment trends

Requirements

• Minimum of a bachelor’s degree. Interior Design, Business/ Sales or Marketing preferred.
• 3-5 years of sales experience in the marketplace.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
• Strong organizational skills
• Knowledge of furniture industry and manufacturers
• Has a valid driver’s license and vehicle for use in sales activities on a daily basis.

Duties and Responsibilities

• Provides one-on-one counseling for adult victims and child witnesses of intimate partner violence and their families, in crisis and on an ongoing basis, in person and through our telehealth platform.
• Provides comprehensive bio-psycho-social assessments for victims/survivors of intimate partner violence.
• Facilitates support and psychoeducational groups for youth and adults.
• Collaborates with other HRM staff and programs via staff meetings, case review, and reflective supervision groups.
• Participates in regularly scheduled one on one supervision with supervisor.
• Responsible for meeting individual, program and agency goals/targets including but not limited to timely, ethical and trauma informed service provision and documentation.
• In collaboration with the Managing Therapist the Child and Family Therapist ensures that the goals, objectives, and quality of services are consistent with the agency mission and strategic plan.
• Plans schedule of therapeutic appointments within established timeframes.
• Represents the program and agency with area service providers.
• Recommends and implements client treatment plans
• Supports program integrity within the agency and in the community.
• Meets program standards, targets and objectives.
• Ensures accurate and timely maintenance of paper and electronic case files.
• Ensures a positive reputation with program partners and in community.

Experience, Education, Certifications/Licenses

• Masters level licensed Social Worker, Professional Counselor or Psychologist.
• One (1) year related experience.
• Excellent written and verbal communication skills in English and Spanish. Familiarity with Latinx culture and community. Ability to provide training and education in Spanish and English.
• Knowledgeable about therapeutic interventions with victims of trauma, their children, and family systems.
• Knowledgeable about the dynamics of intimate partner violence.
• Demonstrated competence with computer systems including MS Office Suite and electronic records software.
• Demonstrated ability to work with people from diverse backgrounds and collaboratively with peers and community partners.
• Ability to pass a criminal background check.

Responsibilities

Customer Account Administration

• Manage customer portal administration, including user access control, account settings, and auto-pay configurations.
• Respond to customer inquiries related to billing, account setup, and payment processing.
• Serve as a point of contact for customer-facing administrative and financial requests.

Billing & Accounts Receivable

• Monitor and manage the accounting mailbox, responding to billing and payment inquiries.
• Generate monthly recurring invoices and daily invoices for project-based and ad hoc services.
• Process invoice adjustments, corrections, and account updates as needed.
• Perform quality assurance reviews to ensure billing accuracy and completeness.
• Reconcile customer budgets and accounts receivable balances.
• Support collections activities and follow up on outstanding invoices.
• Maintain accurate customer financial records within QuickBooks Online.

Accounting & Bookkeeping

• Perform basic bookkeeping functions in QuickBooks Online.
• Process and record daily bank deposits.
• Complete daily bank reconciliations and account matching activities.
• Maintain financial records and ensure data accuracy across accounting systems.
• Assist with month-end financial close activities as assigned.

Procurement & Sales Operations

• Manage post-sales operational processes to ensure orders are properly processed, procured, received, delivered, invoiced, and paid.
• Coordinate with internal teams to ensure accurate order fulfillment and billing.
• Review procurement data to ensure pricing, costs, and margins are accurate.
• Research and source competitive vendor pricing to optimize company profitability.
• Track procurement activities and maintain accurate purchasing records.

Vendor Management & Accounts Payable

• Manage vendor relationships related to tax documentation, exemptions, and compliance requirements.
• Review and reconcile vendor invoices for accuracy prior to payment.
• Perform accounts payable data entry and record maintenance.
• Maintain vendor records and supporting documentation.
• Prepare and manage sales tax support documentation.
• Coordinate annual 1099 vendor reporting and related compliance activities.

Compliance & Administrative Support

• Assist with business license applications, renewals, and compliance documentation.
• Maintain organized financial and procurement records.
• Support audits and compliance reviews by providing requested documentation.
• Identify opportunities to improve operational efficiency and process accuracy.

Requirements

Behavioral Expectations and Performance Standards 

• Demonstrate proactive ownership of assigned networks and solution projects from discovery to completion.
• Communicate clearly with peers, clients, and leadership regarding project readiness and capacity.
• Balance architectural foresight with execution excellence — documenting before, during, and after each engagement.
• Model professionalism, teamwork, and consistency; avoid rework or bypassing process controls.

Qualifications

Required

• 3+ years of experience in accounting, bookkeeping, billing, procurement, or business operations.
• Experience with QuickBooks Online.
• Strong understanding of Accounts Receivable and Accounts Payable processes.
• Proficiency with Microsoft Office, particularly Excel.
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.

Preferred

• Experience in an IT services, managed services, technology reseller, or professional services environment.
• Knowledge of sales tax requirements and exemption management.
• Experience with vendor management and procurement processes.
• Familiarity with collections and customer account administration.

Qualifications

• B.S. in Computer Science and a minimum of 2 years of experience as a programmer/developer and software engineer.
• Experience working in a team and translating requirements into engineering specification.
• Experience developing from the user’s perspective.
• An ability to model on SEI Level 3 or higher and/or experience working at an organization that does so.
• Familiarity with CMMI and the Software Engineering Notebook.
• A solid background in C# (Microsoft Visual Studio), C++ programming, PHP and Python.
• Oracle (12c) application development experience (PL/SQL).
• Experience with Linux or Unix operating system and Windows.
• Experience working with embedded mobile devices such as Windows Mobile.
• Web-based development such as HTML, JavaScript, jQuery, CSS.
• Demonstrate strong design capability.
• Work and collaborate within a team.
• Real-time software design and development experience
• Ability to track development work through testing, configuration control and release.

Additional Skills

• VMware, vSphere, Microsoft Hyper V
• Setup and configuration of multi-drive storage arrays and pools with hot spares. Including SAN, NAS, DAS storage
• Network Security Policy and Configuration Development
• SSL Certificates – Creation, Renewal, Installation

Responsibilties

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
• Support relating to issues relating to technical issues involving Microsoft’s core business applications, as well as virtual environment built on Citrix, Microsoft, and VMware.
• System documentation to include system reviews, audits and customer alignment.
• Maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
• Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
• Participate in creating and maintaining corporate best practices.
• Administrative documentation to include accurate time and work detail recording.
• Document internal processes and procedures related to duties and responsibilities
• Escalate service or project issues that cannot be completed within agreed service levels.
• Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
• Improve customer service, perception, and satisfaction.
• Primary contact for T1/T2 service technicians/engineers – mentoring, escalation and direction (ability to provide “how to do tasks”)
• Be the point of escalation.
• Work closely with management team
• Works with network admins and backup team lead OR other service delivery areas to develop standards for all customers.
• Train and coach others on Team as it pertains to best practice, DPS tools and methodology
• Works hand in hand with Manager to achieve the goals of the entire team.
• Provide direction and input as it relates to daily/weekly/monthly huddles and meetings with the team.
• Identify area of weakness amongst the team, work with Manager to remediate and/or coach and mentor team members as appropriate.
• Work with Manager as it relates to improvement areas, processes to the overall success of Service Delivery.
• Ability to work with other service delivery areas and Client Strategy Advisor
• Provide escalation on off business hours or may be requested to assist with weekend coverage.
• Duties that may be required that are not clearly defined for overall success of DP Solutions, our clients and our work environment.
• Perform related duties as assigned by supervisor.
• Maintain compliance with all company policies and procedures.

Key Skills

• Skills to diagnose and effectively troubleshoot technical issues
• Proficiency with information technology regarding both hardware and software, and in-depth knowledge of Microsoft server and desktop operating systems
• Ability to support virtualization services of VMware and Microsoft Hyper-V
• Ability to support the Azure and AWS Cloud Platforms.
• Self-motivated with the ability to multi-task and adapt quickly to change
• Ability to work in a team and communicate effectively.
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Understanding of processes within ConnectWise
• Ability to utilize the Microsoft Office Suite, especially Visio and Word, to create clear and concise documentation.

Responsiblities

• Deliver customer service and technical support during field visits or dispatches.
• Provide remote support from the Support Center, handling incidents and service requests via PSA ticketing system, phone, email, and voicemail.
• Apply best practice troubleshooting methods to diagnose and resolve technical issues.
• Document all incidents, service requests, and actions taken in the PSA ticketing system, ensuring accurate status updates.
• Keep customers informed on the progress and resolution of their requests, maintaining professionalism and clarity.
• Escalate complex issues to the appropriate teams, following established escalation procedures.
• Collaborate with users to identify problems, conduct root-cause analysis, and recommend solutions.
• Assist with new projects and initiatives as assigned by the Project Management Office (PMO).
• Ensure responses to clients are accurate, timely, professional, and compliant with SLAs.
• Track, monitor, and maintain Support Center and Field metrics and KPIs.
• Manage on-site installations, repairs, maintenance, and special projects.
• Safely operate vehicles and utilize field automation tools.
• Follow all company policies, procedures, and safety protocols.
• Participate in the on-call rotation as required.
• Work occasional weekends when business needs require.
• Understand customer needs, provide recommendations, and deliver clear briefings.
• Build and maintain positive relationships with clients.

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 2–4 years of experience in technical support, IT helpdesk, or field service roles.
• Strong knowledge of Windows and macOS operating systems, networking, and common business applications.
• Experience with PSA ticketing systems (e.g., ConnectWise, ServiceNow, or similar).
• Excellent troubleshooting and diagnostic skills with a methodical approach to problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to explain technical issues in user-friendly terms.
• Customer-focused with proven ability to build strong relationships.
• Valid driver’s license and ability to travel to client sites as needed.
• Ability to work independently as well as collaboratively within a team.
• Willingness to participate in on-call rotation and occasional weekend work.